Shipping & Delivery Policy

At USA Flamant, we are committed to ensuring your carefully selected furnishings and decor arrive at your home with the same care and attention to detail that defines our brand. This Shipping & Delivery Policy outlines the process, expectations, and responsibilities associated with delivering your order from usaflamant.com. Please review this information thoroughly prior to completing your purchase.

Order Processing & Handling Time
Once your order is successfully placed and payment is confirmed, our team begins the careful process of preparing your items for shipment. This involves a quality control inspection, secure packaging, and administrative processing. Our standard order processing and handling time is typically [X] business days. This time is separate from the actual transit time required by the shipping carrier. Please note that orders placed on weekends or during public holidays will begin processing on the next business day. You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation email with tracking information once your order has been dispatched from our fulfillment center.

Shipping Destinations & Methods
We currently ship to all [mention regions, e.g., 50 United States and select international destinations]. The specific shipping methods and carriers available will be presented to you at checkout, based on your delivery address and the size/weight of the items in your cart. For smaller decor items, we typically utilize standard parcel carriers. For larger furniture pieces such as sofas, dining tables, and casegoods, we partner with specialized white-glove freight carriers to ensure safe and professional delivery. Shipping costs are calculated based on the destination, shipping method selected, and the dimensions and weight of your entire order. The final shipping cost will be clearly displayed before you finalize your purchase.

Delivery Process & Expectations
The delivery experience varies depending on the shipping method:

• Standard Parcel Delivery: For smaller items, the carrier will deliver your package to your doorstep or a designated receiving area. A signature may be required. It is the customer’s responsibility to inspect the package for any obvious external damage at the time of delivery and to note any concerns on the carrier’s delivery receipt before signing.
• White-Glove Freight Delivery: For large furniture, our delivery partners will schedule a delivery window with you. Upon arrival, the team will bring the item(s) into your home to the room of your choice (ground floor), perform basic unpacking, place the item in its designated spot, and remove the packing materials. They will not perform assembly, installation, or complex maneuvering that requires the removal of doors or railings. You or an authorized adult must be present to accept delivery, inspect the items for visible damage or defects, and sign the delivery receipt. Any damage or issues must be documented in detail on the carrier’s Bill of Lading at the time of delivery.

Delivery Delays & Force Majeure
While we provide estimated delivery timelines, USA Flamant is not liable for any delays in shipment or delivery caused by circumstances beyond our reasonable control. This includes, but is not limited to, carrier delays, severe weather conditions, natural disasters, customs hold-ups, pandemics, labor disputes, or logistical disruptions. In the event of a significant delay, we will make reasonable efforts to notify you and provide updated information.

Undeliverable & Refused Shipments
It is the customer’s responsibility to ensure the shipping address provided is complete and accurate. If a shipment is returned to us due to an incorrect address, failure to be present for a scheduled delivery, or a refusal of the package, we will contact you to arrange re-shipment. Additional shipping fees will apply. If re-delivery cannot be arranged, the order may be canceled and refunded, less the original and return shipping costs.

Title & Risk of Loss
Legal title to the Products you order passes to you upon our receipt of full payment. However, the risk of loss and damage to the Products transfers to you upon delivery to the carrier for standard shipments, or upon delivery and your acceptance at your residence for white-glove shipments.

For any specific questions regarding the shipment of your order, please use the contact form available on usaflamant.com after referencing your order number.